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Airgle Warranty Policy

  1. The warranty applies to products purchased from Airgle’s authorized sole distributor and their authorized dealers in Thailand. Our authorized service provider has an option to provide repair service and replacement of defective parts to the product, for which is under guarantee period and normal use, while the product is out of order and verified by the Company. The service shall be rendered and considered as appropriate by the authorized service provider only. The replaced defective parts shall become the Airgle’s property. 

    • Airgle AG25: 1 year warranty 

    • Airgle AG300: 2 years warranty 

    • Airgle AG500 / AG600 / AG800 / AG900: 3 years warranty

  2. To ensure that the warranty is accurate and valid, please observe that:

    • Each product should be registered for warranty within 10 days from the day of purchase.

    • Product information can be found on product packaging and label.

    • Purchase details can be found on the invoice issued by retailer.

  3. This warranty does not cover:

    • Replacement of filters, frame, housing, wheels, glass, remote control, battery, and accessories.

    • Installation, dismantling, removal nor disposal service, overhaul cleaning service, recondition, removal or reinstallation of any fittings and facilities which impede for repair service, exterior equipment of the product.

    • Any correction work or repair for the product by reasons of not followed the instruction in installation or operating manual (including a failure to replace filters with original Airgle replacement filters or filters of the same quality).

    • Any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, normal wear and tear, accidents, natural disasters, or other events beyond Company’s control.

    • Disposable media such as filters and Titanium Pro module, which require periodic replacement with use.

    • Non-domestic use.

    • To work under hazardous conditions.

    • Model or serial number of the product has been altered, effaced or moved.

  4. If the location or surrounding is impeded and caused the authorized service provider cannot conduct inspection or repair service under the safety condition, customer should provide a safe and appropriated facility, such as ladder, working platform or scaffolding ; or dismantle and restore the product to the place by customer. Any cost and related application is responsible by customer.

  5. The authorized service provider shall not be liable for any direct or indirect loss, claims, or contingent in connection with any defects, faults or failure of the product.

  6. The total liability of the authorized service provider shall in no event exceed the amount actually paid to the authorized service provider for the product.

  7. The guarantee is valid only in Thailand. Any other certificates issued by other parties would not be accepted.

  8. While providing service under guarantee period, customer must present the original purchase invoice to the authorized service provider’s verification, otherwise, the service would be on a charge basis.

  9. In case of any dispute, the authorized service provider reserves the right for final judgment and decision.

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